Return Policy – Viscose Dress
Thank you for shopping at Viscose Dress. We want you to feel completely confident when ordering from viscosedress.com. Our curated collection features the stunning Viscose Dress signature line, and we genuinely want you to love every piece you receive. However, we understand that sometimes a dress may not work out for reasons such as fit, style preference, or simply not meeting your expectations. This Return Policy explains how to return an item, what conditions apply, and what to expect during the process. Please read it carefully before initiating a return.
Our Return Promise
We stand behind the quality and design of every Viscose Dress garment sold on viscosedress.com. If you are not entirely satisfied with your purchase, you may request a return subject to the terms outlined below. Our goal is to make the return process as fair, transparent, and hassle‑free as possible while protecting the integrity of our products for other customers.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- The return request is initiated within the allowed period starting from the date you receive your order. The specific number of days will be clearly displayed on our website and in your order confirmation email. Please refer to that information as it may be updated from time to time.
- The item is unworn, unwashed, and unused. We cannot accept returns for any dress that shows signs of wear, including but not limited to deodorant marks, makeup stains, perfume scent, pet hair, or any form of soiling.
- All original tags, labels, and hang tags are still attached to the garment. Returns missing tags will not be accepted.
- The item is returned in its original packaging whenever possible, including any protective bags, boxes, or hangers that came with the dress.
- The item is not a final sale item. Certain categories such as clearance items, special promotions, or seasonal markdowns may be marked as non‑returnable at the time of purchase. Please check the product page before buying.
Non‑Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:
- Any item that has been altered, adjusted, or modified by a third party after delivery.
- Items that have been worn outside for fitting purposes beyond trying on indoors.
If you are unsure whether your specific item is returnable, please contact us through the support form on viscosedress.com before initiating a return.
How to Initiate a Return
To start the return process, please follow these steps:
- Log into your account on viscosedress.com or locate your order confirmation email.
- Navigate to your order history and select the item(s) you wish to return.
- Complete the return request form, indicating the reason for your return. This information helps us improve our product descriptions and sizing guidance.
- Submit your request. You will receive a confirmation email with further instructions, including the return authorization and the correct return address.
Please do not send any item back before receiving your return authorization. Unauthorized returns may not be processed and could be returned to you at your expense.
Condition of Returned Items
We inspect every returned item carefully. If a returned dress shows any sign of wear, damage, odor, or missing tags, we reserve the right to deny the return and send the item back to you. The Viscose Dress line is known for its quality construction, and we expect our customers to treat each garment with the same respect. We strongly recommend trying on dresses on a clean, dry surface and avoiding contact with perfumes, lotions, or cosmetics during the fitting process.
Refund Process
Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note the following:
- Refunds are issued for the price you paid for the item, excluding any non‑refundable charges that were clearly disclosed at checkout.
- The time it takes for the refund to appear in your account depends on your payment provider. Bank or credit card issuers may take additional business days to post the refund to your statement.
- If your return is rejected due to non‑compliance with this policy, we will contact you to arrange for the item to be sent back to you. You will be responsible for any shipping costs associated with returning the rejected item.
Exchanges
If you need a different size or a completely different style, we recommend returning the original item for a refund as described above and placing a new order on viscosedress.com. This is the fastest way to secure the item you want, especially since popular Viscose Dress styles may sell out quickly. We do not offer direct exchanges because inventory levels change rapidly, and a separate new order guarantees the product is reserved for you the moment you purchase it.
Damaged, Defective, or Incorrect Items
We take great care when packing every order from viscosedress.com. However, on rare occasions, a dress may arrive damaged, have a manufacturing defect, or be the wrong item. If this happens, please contact us immediately through the support form on our website. You will not need to go through the standard return process for these situations. We will ask you to provide clear photos showing the issue, as well as your order number and a brief description of the problem. Once we verify the issue, we will provide instructions for returning the affected item and arrange for a full refund or a replacement, depending on your preference and current stock availability.
Final Sale Items
From time to time, we offer promotions where certain Viscose Dress items are marked as final sale. These items are clearly labeled on the product page and during checkout. Final sale items cannot be returned, exchanged, or refunded for any reason, including fit or change of mind, unless they arrive damaged or defective. Please be certain of your purchase before completing the transaction for any final sale merchandise.
Restocking
We understand that returns are sometimes necessary. However, to maintain fair pricing and product quality, all returned items that are approved will be subject to a restocking fee if such a fee is disclosed on the website at the time of your purchase. The restocking fee covers the cost of inspecting, cleaning, repackaging, and making the item ready for a future customer. Please check the current restocking fee policy on viscosedress.com before completing your return request.
International Returns
If you placed an order from outside the domestic shipping region, please note that international returns may involve additional steps. You are responsible for ensuring the return package is properly declared. We recommend keeping proof of postage and tracking for your return shipment, as we cannot be held responsible for packages lost or delayed in transit back to us.
Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in our operations or legal requirements. The version published on viscosedress.com at the time you place your order will govern that purchase. We encourage you to review this policy periodically.
Questions About Returns
If you have any questions that are not answered in this Return Policy, please visit the “Contact Us” page on viscosedress.com and submit your inquiry. Our customer care team will be happy to assist you.
Thank you for choosing Viscose Dress. We appreciate your trust and look forward to helping you find dresses you will truly love and cherish.